Responsible Playing

Responsible playing means engaging with our platform in a way that is healthy, enjoyable, and within your means. It involves:

• Setting limits on how much time and money you spend on the platform
• Only spending money you can afford to lose without impacting your essential expenses
• Not using the platform as a way to solve financial problems or escape from stress
• Taking regular breaks and not playing when you're feeling emotional or stressed
• Understanding that outcomes are based on skill and that losses are possible
• Seeking help if you feel you're losing control over your participation

If you recognize any of these signs in yourself or someone you know, it may be time to seek help:

• Spending more money or time than you can afford or intended
• Feeling the need to play more frequently or with larger amounts to achieve the same level of excitement
• Becoming restless or irritable when trying to cut down or stop playing
• Playing to escape problems, relieve feelings of anxiety or depression, or to cope with difficult emotions
• Lying to family members, friends, or others about the extent of your participation
• Jeopardizing or losing important relationships, jobs, or opportunities because of playing
• Relying on others to provide money to relieve desperate financial situations caused by playing
• Feeling guilty, anxious, or depressed about your participation
• Neglecting work, school, or family responsibilities to play
• Chasing losses by continuing to play after losing money

If you feel you need to take a break or limit your participation, you can:

• Set personal spending limits and stick to them
• Use our account settings to monitor your spending and activity
• Take advantage of breaks between sessions
• Contact our support team to request account restrictions or temporary suspension
• Consider self-exclusion if you need a longer break

If you need to self-exclude or set permanent limits on your account, please contact our support team. We will work with you to implement the restrictions you need.

While Pull Box is not a gambling site and is not regulated by the UK Gambling Commission, we recognize that some users may benefit from support resources designed for gambling-related concerns. The following UK-based organizations provide free, confidential support and advice:

Online Self-Assessment Tools

• GamCare Self-Assessment: Take a free self-assessment test to evaluate your relationship with gambling
• BeGambleAware Tools: Access self-help tools and resources on the BeGambleAware website

Mobile Apps and Tools

• GamBlock: Software that blocks access to gambling websites and apps
• BetBlocker: Free software that blocks access to gambling sites across all your devices
• Gamban: Software that blocks gambling sites and apps on your devices

Financial Support

• StepChange Debt Charity: Free debt advice and support - www.stepchange.org or 0800 138 1111
• Citizens Advice: Free, confidential advice on money, legal, and other issues - www.citizensadvice.org.uk

Pull Box is only available to users who are 18 years of age or older. We take age verification seriously and reserve the right to request proof of age at any time.

If you are under 18, please do not use our platform. If you are a parent or guardian and believe your child has accessed our platform, please contact our support team immediately.

We encourage parents and guardians to:

• Monitor their children's online activities
• Use parental control software to restrict access to age-restricted content
• Educate children about responsible online behavior
• Keep payment methods and account information secure

While Pull Box is not a gambling site and is not subject to gambling regulations, we are committed to:

• Providing clear information about our platform and how it works
• Ensuring all users are 18 years of age or older
• Offering tools and resources to help users manage their participation
• Responding promptly to requests for account restrictions or self-exclusion
• Providing information about support resources, even though they are primarily designed for gambling-related concerns
• Maintaining a safe and fair platform for all users

If you have concerns about your participation on our platform or need assistance with account restrictions, please contact our support team. We are here to help.

If you need assistance with account restrictions, self-exclusion, or have questions about responsible playing on our platform, please contact our support team:

• Support System: Use the support ticket system available on the Platform
• Account Settings: Access account management and restriction options through your account settings

We aim to respond to all support inquiries within 48-72 hours during business days.